growth

CUSTOMER EXPERIENCE GAP = START UP or PRODUCT IMPROVEMENT OPPORTUNITY

CUSTOMER EXPERIENCE GAP = START UP or PRODUCT IMPROVEMENT OPPORTUNITY

If we evaluate ongoing startup revolution – most startups usually address a specific gap in the market or an unfulfilled customer need – in other short, a customer experience gap !

 

Question therefore worth reflecting on, is that instead of this gap leading to a new startup, why can’t mature organizations leverage the very same approach of identifying customer experience (CX) gaps – and leveraging these strategic & operational insights to develop new innovative products/services, or upgrade their products/services? Customer journey mapping (CJM) is one such technique to get going ….. learn how you can transform your growth & leverage this awesome oppertunity to tap & improve end customer experience ….and your growth…

LIVING UPTO THE SALES PROMISE - THE CUSTOMER EXPERIENCE (CX) MANAGEMENT PARADIGM

LIVING UPTO THE SALES PROMISE - THE CUSTOMER EXPERIENCE (CX) MANAGEMENT PARADIGM

organisations living up to the brand-sales promise are rare.

organisations in the forefront lead on delivering consistently on the sales & brand promise, and thereby enjoy many important benefits. They become preferred suppliers and boost customer loyalty/retention. They drive one-call/contact resolution in their contact centres and streamlining their prospect-supply- service chains. They are seeing early warning signs of issues, so they can improve products & change operational strategies and quicker redressals, often on the fly. But most of all, they are seeing how customers may have received an inconsistent experience in the past and understanding how changes in operations, process, empowerment, metrics, culture, and technology can rapidly turn red flags into revenue and profitability gains.

read to learn the "how" and related aspects of this important subject...

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NEED TO COME OUT OF TIME WRAP. IT & BPO: SMB providers of ITES services

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NEED TO COME OUT OF TIME WRAP. IT & BPO: SMB providers of ITES services

SMB players in the ITES sector are operating as if nothing has changed, when the world of IT & BPO has changed radically and continues to evolve - requiring them to become an integrated "as a service" companies, which are narrow domain specialist service providers - rather than the traditional generalist " we can do what you tell us to do" time and material  traditional players. Lots need to be done  by the sector to stay relevant & grow. Learn how.