SMB players in the ITES sector are operating as if nothing has changed, when the world of IT & BPO has changed radically and continues to evolve - requiring them to become an integrated "as a service" companies, which are narrow domain specialist service providers - rather than the traditional generalist " we can do what you tell us to do" time and material  traditional players. Lots need to be done  by the sector to stay relevant & grow. Learn how.